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FAQ
Custom and personalized orders
We can make custom and personalized orders. What should you do? Please leave the personalization details in the "Note to Seller" comment box at checkout.
How to Size & Measure a Walking Cane
1. MEASURE YOUR EXISTING CANE
Diagram showing measurement of cane. Like your favorite pair of jeans, you might have a favorite cane that you like to use. If you already use a walking stick and are comfortable with the height of it, then measure it to determine the size of ART WALKING STICKS cane that you’d like to order. If the length of your existing cane is in between two of our sizes, we suggest ordering the larger of the two sizes.
2. MEASURE TO YOUR WRIST JOINT
Diagram showing proper cane sizing. Whether you wear sneakers, stilettos, or sandals, throw on the type of shoe that you wear most frequently. Have a friend or foe measure from the floor, up to your wrist joint. Your arm should be relaxed at your side and bent slightly. Once you’ve determined the measurement, pick the length of the ART WALKING STICKS walking stick that you’d like to order. If the measurement is in between two of our sizes, we suggest ordering the larger of the two sizes.
Gift wrapping and packaging
If you want to have something special - gift wrap or a small note - just let us know via email: info@artwalkingsticks.com.
Shipping
Please double check your spelling in on order details.
Processing time:
Made just for you in 3-5 business days
For details, see individual items.
Shipping & Delivery
Estimated shipping times:
Express International Shipping:
Delivery Time 3-7 Business Days
Standard International Shipping:
Australia: 14-24 business days
Asia Pacific: 15-24 business days
Canada: 15-24 business days
Europe: 8-15 business days
Latin America and the Caribbean: 16-24 business days
New Zealand: 16-24 business days
North America: 12-21 business days
North Africa and the Middle East: 13-19 business days
United States: 15-22 business days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Asia Pacific: 15-24 business days
Canada: 15-24 business days
Europe: 8-15 business days
Latin America and the Caribbean: 16-24 business days
New Zealand: 16-24 business days
North America: 12-21 business days
North Africa and the Middle East: 13-19 business days
United States: 15-22 business days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Our Guarantee
We hope you love our products as much as we love making them! We are all very passionate about what we do and work hard to make some of the coolest, totally natural canes. If you order from us and something isn't right, or you just really don't like our product, we will make things right.
Our products are manufactured and tested to the highest quality standards. Our Warranty covers defects in material or workmanship in new products. This warranty extends to the original purchaser only and is non-transferable.
Returns & Exchanges
We care about your satisfaction. In any case, if you are not 100% satisfied, please contact us via email: info@artwalkingsticks.com.
Returns
We accept new walking stick in its original packaging within 30 business days of your package delivery.
We do not refund shipping cost and we will process the refund within a week after receiving your packages.
Exchanges
We accept exchanges of unworn walking canes in its original packaging within five business days of your package delivery.
We do not refund shipping cost of returning the original order.
