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Sometimes, it happens that a postal operator is unable to deliver a package due to an incorrect address or the operator attempted to contact the customer but was unable to reach them, or for other reasons. Once the package is returned to us, we verify the contents for integrity and ask the customer to pay for redelivery if the package was returned through no fault of ours. Redelivery means that we will repackage your product in a new package and send it again to the specified address.
We apologize for the inconvenience of not being able to deliver the package and will notify the postal operator of the situation.